Short answers to the questions people ask most, grouped by who is asking. Each one links to the article that goes into detail. If your problem is that something is not working rather than that you do not know how it works, start with Troubleshooting common issues.
For artists
How do I find calls to enter?
Browse Calls for Art lists every open call. Search by title, description or organization, then narrow by medium, location, fee band and deadline, and sort by soonest deadline, newest posted or lowest fee. Follow a call to be told when it opens, and save a search to have new matches emailed to you. See Finding and browsing calls.
What image formats can I upload, and what about photos from my iPhone?
The uploader takes JPG, JPEG, PNG, WebP, HEIC and HEIF. Upload iPhone photos as they are: HEIC files are converted after they arrive, and a HEIC Image Processing panel shows each one moving through Converting image... to Conversion complete. TIFF, BMP, PSD, RAW, SVG and PDF are not artwork formats here. See Uploading images.
Can I change my submission after I send it?
Usually yes, until the call's cutoff. Paying an entry fee never locks anything, and there is no separate final-submit step. The banner at the top of your submission is the honest answer for your call: it either offers Edit Submission with a date, or says editing is locked and why. See Editing and withdrawing your submission.
When do I pay the entry fee?
Most calls charge when you submit, and nothing reaches the organization until the payment goes through. Some calls charge nothing up front and only bill you if your work is accepted, in which case a Pay entry fee button appears on your dashboard and the organization can email you a pay link that works without signing in. See Entry fees and how you pay them.
How do I find out whether I was accepted?
A decision becomes visible to you when your decision email is sent, or when the notification date the call promised arrives, whichever comes first. Your dashboard updates at the same moment, so it never leaks a result before the letters go out. Some calls publish no notification date, and on those the email is the announcement. See Understanding submission statuses.
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What does waitlisted mean?
It is a ranked queue, not a holding pen, and your position is set by average jury score. If an accepted artist withdraws, the top waitlisted submission is promoted automatically and everyone below moves up. When the waitlist deadline passes, whatever is still waiting is rejected. See Accepting, rejecting and waitlisting submissions.
Can I get my entry fee back?
An entry fee pays for the call being run, so it is not returned because your work was not selected. Two things do return value: withdrawing before the deadline on a call that allows it produces a one-time coupon for the full amount, good for a year at the same organization, and an organization can issue a real refund at its discretion. Ask the organization, not Crafted Call, since the money is theirs to return. See Entry fees and how you pay them.
A gallery added me and I have never set a password. How do I get in?
Try to sign in with that email address anyway. Crafted Call recognizes an account that was created for you, tells you no password has been set yet, and emails you a six-digit code to set one. See Creating your artist account.
For gallery owners
How do I create my first call?
Go to Admin → Calls and press Create Call. The wizard runs through Basics, Dates, Entry, Fee and Review, and you can save a draft at any point. Publishing is the next step, and it costs nothing. See Creating your first call for artists.
I run more than one organization. How do I move between them?
Switch Organization sits at the top of the admin sidebar, with a search box, and it scrolls when your list is long. The ones you used most recently rise to the top on their own, and starred ones collect under Favorites in an order you can drag. Check which organization is active before you change anything. See Finding your way around the admin.
Why will my paid call not go live?
A call that charges a fee cannot be published until your organization's Stripe account can actually receive the money. The readiness list on the call shows Stripe payments enabled as a required item with a Fix link, and the publish button stays disabled until it clears. See Connecting Stripe for payments.
Can I bring my history over from another platform?
Yes. Admin → Import & Migrate parses ArtCall, CaFÉ, Submittable, EntryThingy and generic CSV exports, and shows you a dry run of exactly what it will create before anything is written. Images transfer automatically from ArtCall exports only, so confirm your pictures have landed before you close your old account. See Migrating from another platform.
How do jurors get access?
You invite them from the call's jury setup and they arrive by email. Once signed in, a juror gets their own Jury Dashboard listing the calls assigned to them, with Start Review on each. They see only what you assign them. See Setting up a jury.
Why is the refund amount smaller than what the artist paid?
The Refund Amount is pre-filled net of processing fees, because Stripe keeps its fee whether or not you refund. Refunding the full charge is still one click, using Refund full amount beside the field, and it means your organization absorbs that fee. Either way the artist gets a confirmation email naming the amount, the piece and your reason. See Issuing refunds.
Can different artists have different commission rates?
Yes. Each sale uses an artist-specific rate if one is set, otherwise the exhibition's override, otherwise your organization default. See Setting commission rates.
Can I keep artist names away from the jury?
Turn on Blind Jury Review on the call's Jury tab and jurors stop seeing names and contact details. Automatic redaction goes further and hides identifying detail inside statements, custom fields and attached documents, which is where anonymity usually leaks. See Blind jurying and automatic redaction.
Can I decide everything before any artist is told?
Yes, and that is the intended order. Deciding and notifying are separate steps: nothing sends until you press Send Decision Emails, and if you promised artists a notification date the dialog offers to hold the batch until then. See Accepting, rejecting and waitlisting submissions.
For jurors
How do I start reviewing?
Sign in and open Jury Dashboard. Your calls sit under Active Reviews, each showing Scoring closes with a date, and Start Review opens the queue. See Scoring submissions as a juror.
Are my scores saved as I go, and can I change one?
A badge beside the scoring panel moves from Saving to Saved with a timestamp, and if your connection drops your work is held on your device and syncs when you are back. Whether you can revise a score depends on how the organizer set the round up, and you find out when you try. On most calls you can change any score while the round is open. See Scoring submissions as a juror.
What do I do if I recognize an artist?
Click Conflicts of Interest, find the artist, and click Declare Conflict. Their work leaves your queue immediately and stops counting toward what you owe. On a blind call there is no name to search, so contact the organizer and they record it for you. See Declaring conflicts of interest as a juror.
Will I see who made the work?
Only if the organizer left blind review off. With it on you see an anonymous label instead of a name, other jurors appear anonymously in discussion, and discussion threads are hidden entirely so nobody identifies an artist by talking about them. See Blind jurying and automatic redaction.
How do I know whether I am scoring harder than the rest of the panel?
Open Calibration. It puts your mean, median and spread beside the panel's, and charts the two distributions together. The panel's side stays hidden until three other jurors have started, so nobody's numbers anchor yours. A consistently strict juror is doing the job properly, and the organizer can normalize for scale afterwards.
What happens if I do not finish before the deadline?
The call moves to Scoring Window Closed and you can no longer score. Your progress line tells you what you have scored, skipped and have left, so check it before the last day, and go back to anything you skipped. Skipped work is not scored work. If you need more time, ask the organizer before the round closes.
Still stuck
Ask Frida, the assistant in the bottom right corner of any page. She reads the Help Center and answers from it with links to the right article, and she can answer questions about your own organization's live data when you are signed in. See Meet Frida.
