Statements and reconciliation are how you tie Crafted Call's records back to reality: a clean summary of money in and money out for a period, a per-call breakdown when you want to know whether one call paid for itself, and a reconciliation check that compares your payment records against the Stripe deposits that actually reached your bank.
Who can do this: Owners and Admins, and team members with Finance access. Some surfaces also depend on your plan.
Where everything lives
Under Admin → Finance → Financial Reports:
Monthly Statements: the statement for a month or a custom range.
Revenue Reports by call, the same statement scoped to one call.
Fee Analysis: Stripe, platform and conversion fees broken out.
Expense Reports: your recorded organizational expenses.
Reconciliation sits beside them at Admin → Finance → Reconciliation.
If you manage more than one organization, choose the organization first.
The statement
Open Monthly Statements and choose the Monthly tab to pick a month, or Custom Range to set any start and end date for multi-month reporting. Refresh regenerates the statement after you record new payments or expenses.
A statement runs in four sections.
Revenue
Gross money in, grouped by category: Art Call Submission Fees, Exhibition Artwork Sales, Event Ticket Sales, Membership Dues, Donations, Merchandise Sales, Rental Income, Raffle & Fundraising, Sponsorships and Other Revenue. <!-- vocab-allow: Art Call -->
Each category shows its amount and its transaction count, and expands to the individual calls or exhibitions behind it. The section totals to GROSS REVENUE.
Fees & deductions
What came off the top: Stripe Processing Fees, Crafted Call Platform Fees, Call Activation Fees, and where they apply and . The section totals to .
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Gallery Commission Earned
Artist Payouts Due
TOTAL FEES
Refunds issued
Money returned to buyers during the period, grouped by category with a count, totalling to TOTAL REFUNDS.
Net to organization
Gross revenue, less fees, less refunds. This is what your organization kept.
The reconciliation block
When Stripe data is available for the period, the statement ends with three lines: Stripe Payouts Received, Calculated Net and Difference.
A small, steady difference is almost always timing, a payout settling a day or two after the sale and landing in the next period. A large or growing difference is worth working through with the reconciliation tool below.
Statements and more than one currency
If your organization takes payment in more than one currency, the fee and net totals are reported per currency rather than added together. A United States dollar platform charge is not part of an Australian dollar fee total, and a single combined number would not mean anything. Lines that are not in your organization's own currency are labelled with theirs.
What a per-call statement includes
Revenue Reports by call gives the same revenue, fees, refunds and net structure scoped to one call, including any exhibitions linked to it. It answers whether the call's submission fees and resulting sales covered its costs.
Two kinds of income never appear on a per-call statement, because they are not attached to a call:
Sales made through your website shop, which belong to the buyer rather than to a call.
Sales recorded in person.
Both appear in full on a period statement. If a call statement looks lower than you expect, check whether the missing money came in through one of those.
Reconciling records against deposits
Reconciliation answers one question: does what we recorded match what Stripe actually paid us? Open Reconciliation, set a start and end date, and choose Reconcile Stripe. You get three figures:
Internal total: the sum of your payment records for the window, with a count.
Stripe payouts: what Stripe deposited in the window, with a count.
Difference: internal minus Stripe.
Two tables help you chase a gap:
Daily mismatches: days where the internal total and the Stripe payout disagree, with both amounts and the difference.
Missing Stripe intent: payment records with no Stripe reference, which frequently explain the gap on their own.
Start with the missing-reference list, then work the daily mismatches for payouts that crossed a period boundary.
Scope: reconciliation compares the payment rail, which is submission fees and platform charges. Shop orders and sales recorded in person are not part of this comparison, though they do appear on your period statement. Payments you made to artists by check, transfer or cash only reconcile if your team records them; see Tracking Artist Payouts.
To go the other way, from a bank deposit down to the individual charges and refunds that made it up, use Payout Reports. It is the tool that answers "what was this deposit?" rather than "do our totals agree?"
Exporting for accounting
From a statement: Export CSV for a spreadsheet, QuickBooks CSV or QuickBooks IIF for QuickBooks import, and Print for a filed or shared copy.
Statement and transaction exports carry a Currency column, so a spreadsheet can group by currency instead of totalling across them. Negative amounts, including refunds, export as plain numbers that a spreadsheet will sum rather than as text.
Working habits that pay off
Record outside money promptly. Statements are only as accurate as what was entered. Log manual artist payments and organizational expenses as they happen.
Reconcile each closed month. Small timing gaps compound into a year-end mystery if you leave them.
Investigate the difference, not just the total. A matching grand total can still hide two errors cancelling each other out. The daily mismatch table is where real problems surface.
Keep your exports. Save each month's file for your records and your accountant.
Know which number is which. Net to organization is the calculated figure; Stripe payouts are the confirmed one. Reconciliation is the bridge.
Troubleshooting
The statement total does not match my bank account. The statement is calculated from records; your bank shows Stripe deposits, which settle on a delay. Run reconciliation for the same window.
A difference I cannot explain. Work the missing-reference list first, then the daily mismatches.
Numbers look incomplete. Refresh, confirm the date range, and check you are in the right organization and, for a call statement, the right call.
I cannot see the Finance section. Confirm you have an Owner or Admin role or Finance access. Some financial features also depend on your plan; see Plans and Pricing.
